FAQ's
FAQ's
Quantity and quality of the food is restaurant's responsibility. However, in case of issues with the quality or quantity, kindly submit your feedback and we will pass it on to the restaurant.
Minimum order value is defined by restaurants and the same is reflected on the 'Order checkout' page.
Yes and the delivery fee varies from location to location and in some instances based on restaurants. The farther the delivery, higher is the delivery fee. Also, some restaurants have agreed to bear a part of the delivery fee as a good gesture. These factors are considered while calculating the delivery fee. The delivery fee is specified on the ‘Order checkout' page.
Delivery times vary for each restaurant and is based on the location selected, dish preparation time and prevailing traffic conditions. Once you select your location, an estimated delivery time is calculated and mentioned for each restaurant.
Our delivery hours vary for different locations and depends on operational hours of restaurants.
Currently all the participating restaurants are in and around Bur Dubai location (including Al Raffa, Al Mankhool, Karama, Oud Metha). Delivery from these restaurants is restricted to around 12-15km radius. We will deliver from restaurant listed on the search results for your location. We recommend enabling your GPS location finder and letting the app auto-detect your location and the serviceability.
On the “order checkout” page, the discounts / awards are shown. Please select the discount before making the payment.
Please connect with the restaurant. Restaurant will create a “Personalized Offer” for you for that amount.